| 图书馆读者服务质量评价具体实施方法研究 |
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| 引用本文： | 赵艳梅.图书馆读者服务质量评价具体实施方法研究[J].农业图书情报学刊,2008,20(8). |
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| 作者姓名： | 赵艳梅 |
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| 作者单位： | 华北科技学院,图书馆,河北,三河,065201 |
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| 摘 要： | 在分析影响图书馆读者服务质量因素的基础上,构建了图书馆读者服务质量评价指标体系,并利用未确定集合理论及AHP理论构建各指标的隶属度函数和各指标的相对权重,从而,对某高校图书馆读者服务质量进行了综合评价。
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| 关 键 词： | 图书馆 读者服务 服务质量 满意度 质量评价 指标权重 AHP |
Study on the Concrete Implementation Method for the Evaluation of the Library Reader Service Quality |
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| ZHAO Yan-mei.Study on the Concrete Implementation Method for the Evaluation of the Library Reader Service Quality[J].Journal of Library and Information Sciences in Agriculture,2008,20(8). |
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| Authors: | ZHAO Yan-mei |
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| Abstract: | On the basis of analyzing the factors influencing library service quality,the paper has built a synthetic evaluation system for college library reader service quality and constructed subjection function and index weight of every evaluation index using undetermined set measure method and AHP to synthetic evaluate the college library reader service quality. |
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| Keywords: | library library service service quality degree of satisfaction quality evaluation index weight AHP |
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