| 流通服务人性化创新研究 |
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| 引用本文： | 张晓东,常琛,孙振起.流通服务人性化创新研究[J].天津农学院学报,2010,17(1):62-64. |
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| 作者姓名： | 张晓东 常琛 孙振起 |
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| 作者单位： | 天津农学院,图书馆,天津,300384 |
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| 摘 要： | 图书馆流通服务提倡人性化服务,要以尊重读者、关怀读者为宗旨,以人为本,做到"为书找人,为人找书"。本文在流通服务人性化分析的基础上,提出了流通服务人性化的创新管理策略,即创新管理服务理念,优化服务质量,发挥特色馆藏,建立个性化服务,搞好图书馆责任文化建设。
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| 关 键 词： | 流通服务 人性化 创新 |
Study on Creative Readers-orientation Circulation Service |
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| ZHANG Xiao-dong,CHANG Chen,SUN Zhen-qi.Study on Creative Readers-orientation Circulation Service[J].Journal of Tianjin Agricultural College,2010,17(1):62-64. |
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| Authors: | ZHANG Xiao-dong CHANG Chen SUN Zhen-qi |
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| Institution: | ZHANG Xiao-dong,CHANG Chen,SUN Zhen-qi(Library,Tianjin Agricultural University,Tianjin 300384,China) |
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| Abstract: | With the principles of respecting and concerning of the readers,the circulation service of the library calls for readers-orientation service and is supposed to find the readers for the books and find the books for the readers.Based on a thorough analysis of readers-orientation circulation service,this paper puts forward the creative management strategies for the readers-orientation circulation service,that is,initiating new management and service ideas,improving the service,featuring the typical book stores... |
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| Keywords: | circulation service readers-orientation initiate |
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