新媒体时代中国图书馆政府舆情信息服务研究

目的/意义]图书馆参与建立健全政府舆情信息服务系统,可以发挥图书馆自身优势,为政府部门决策提供信息支持,协助提高政府部门工作效率,提高政府部门处理实际问题的能力,与政府共同引导良好的网络风气和社会风气。方法/过程]根据新媒体时代舆情信息传播直接性、交互性、丰富性、突发性、偏差性的特点,利用网络平台传达民意,使用信息化技术为图书馆监测网络舆情提供技术支持。结果/结论]新媒体时代下中国图书馆政府舆情信息服务可以采用软硬件建设、多馆共建共享、舆情推送的舆情服务模式,通过检索区域和检索策略来制定信息采集策略,在信息源监测、传播量统计、传播范围监测、发展态势分析、情感态度分析5个方面进行舆情分析。

Research on Public Opinion Information Service of Chinese Library Government in New Media Era

Purpose/Significance] By participating in the establishment and improvement of the government public opinion information service system, the library can give full play to its own advantages, provide information support for government departments to make decisions, help improve the work efficiency of government departments, improve the ability of government departments to deal with practical problems, and jointly guide a good network atmosphere and social atmosphere with the government. Method/Process] According to the characteristics of direct, interactive, rich, sudden and deviant dissemination of public opinion information in the new media era, the network platform is used to convey public opinion, and information technology is used to provide technical support for the library to monitor network public opinion. Result/Conclusion] Under the new media era, the public opinion information service of our country's library government can adopt the public opinion service mode of software and hardware construction, multi-library co-construction and sharing, and public opinion pushing. Through the retrieval area and retrieval strategy, the information collection strategy can be formulated, and the public opinion analysis can be carried out in five aspects: information source monitoring, transmission quantity statistics, transmission range monitoring, development trend analysis, and emotional attitude analysis.