| 读者满意-ISO 9000族标准在高校图书馆中的体现 |
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| 引用本文： | 卢莉华. 读者满意-ISO 9000族标准在高校图书馆中的体现[J]. 农业图书情报学刊, 2005, 17(5): 70-73 |
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| 作者姓名： | 卢莉华 |
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| 作者单位： | 海南大学,图书馆,海口,570228 |
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| 摘 要： | 在我校迎评促建环境下，我校图书馆实行ISO9000国际质量标准管理的时机已成熟，本文就如何结合ISO9000族标准，在图书馆建立健全的读者满意制度进行了探讨。
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| 关 键 词： | 高校图书馆 读者满意 ISO9000族 |
| 文章编号： | 1002-1248(2005)05-0070-04 |
| 修稿时间： | 2004-12-17 |
Users' Satisfaction-the Incarnation of ISO 9000 Family Standard in the University Library |
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| LU Li-Hua. Users' Satisfaction-the Incarnation of ISO 9000 Family Standard in the University Library[J]. Journal of Library and Information Sciences in Agriculture, 2005, 17(5): 70-73 |
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| Authors: | LU Li-Hua |
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| Abstract: | As our university is preparing for the appraisal by the Ministry of Education, it is time for our library to introduce the international quality standard, ISO 9000. This paper discusses how to apply ISO 9000 family standard to establish perfect system of users' satisfaction in our library. |
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| Keywords: | the university library users' satisfaction ISO 9000 family standard |
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