| 图书馆如何做好提高读者满意度的工作 |
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| 引用本文： | 吴江华.图书馆如何做好提高读者满意度的工作[J].农业图书情报学刊,2005,17(3):51-52,73. |
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| 作者姓名： | 吴江华 |
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| 作者单位： | 河北师范大学,图书馆,石家庄,050016 |
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| 摘 要： | 如何让读者满意，为读者提供全方位的服务，一直是围绕图书馆读者工作的一个话题，本文就读者满意度这个问题展开论述，把读者满意度作为图书馆工作的一个评价，探讨了如何从读者满意度上来提高馆员素质，加强和改善图书馆读者工作。
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| 关 键 词： | 读者 读者满意度 服务质量 |
| 文章编号： | 1002-1248(2005)03-0051-03 |
How to Render a Satisfactory Librarian Service to the Readers |
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| WU Jiang-hua.How to Render a Satisfactory Librarian Service to the Readers[J].Journal of Library and Information Sciences in Agriculture,2005,17(3):51-52,73. |
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| Authors: | WU Jiang-hua |
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| Abstract: | How to satisfy the readers and how to provide them with the all-round service have always been the issue of the readers' service of a library. The thesis, revolving around the topic, conducts a possible discussion and defines the readers' satisfaction as an evaluation of the library service and deplores how to , in terms of the reader's satisfaction, improve the quality of the librarians and further promote and fortify the library's readers' service as well. |
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| Keywords: | readers readers' satisfaction service quality |
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