Performance Assessment in the Management of ``Canal de Provence', France |
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| Authors: | Jacques Plantey Bruno Molle |
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| Institution: | (1) Societé du Canal de Provence, Le Tholonet, BP 100, 13603 Aix en Provence, Cedex 1, France;(2) CEMAGREF, Le Tholonet, BP 31, 13612 Aix en Provence, Cedex 1, France |
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| Abstract: | This case study presents the performanceassessment scheme of the network of canalsand pressurised pipes of the public andprivate company: ``Societé du Canal deProvence' (SCP).According to a State Concession decree,this company is due to provide apre-established level of service to itscustomers, and be financially sustainable.Its technical and maintenance services haveinstalled a network of measurements anddata collection devices and defined aspecific set of performance indicators toverify achievement of these two goals. |
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| Keywords: | action plans indicators level of service multipurpose water management performance assessment quality results analysis |
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