| 高校图书馆参考咨询工作隐性情绪劳动的经验案例研究 |
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| 引用本文： | 曾艳.高校图书馆参考咨询工作隐性情绪劳动的经验案例研究[J].农业图书情报学刊,2014,26(7):79-81. |
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| 作者姓名： | 曾艳 |
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| 作者单位： | 北京师范大学珠海分校图书馆, 广东 珠海 519087 |
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| 摘 要： | 参考咨询工作是隐性情绪劳动高发的工作, 通过经验案例研究, 总结出隐性情绪劳动的原因和解决方法。
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| 关 键 词： | 参考咨询工作 情绪劳动 经验案例 |
| 收稿时间： | 2014-01-07 |
Case Study Based on Empirical Cases: The Secret Emotional Labor of Academic Library Reference Job |
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| ZENG Yan.Case Study Based on Empirical Cases: The Secret Emotional Labor of Academic Library Reference Job[J].Journal of Library and Information Sciences in Agriculture,2014,26(7):79-81. |
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| Authors: | ZENG Yan |
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| Institution: | Library, Beijing Normal University, Zhuhai Campus, Zhuhai, 519087, China |
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| Abstract: | Secret emotional labor is usually produced during the process of academic library reference job. This paper examines what causes emotional labor and how to solve the problems through concrete empirical cases. |
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| Keywords: | Academic library reference job |
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