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基于层次分析法的高校图书馆电子服务质量评价研究
引用本文:陶岚.基于层次分析法的高校图书馆电子服务质量评价研究[J].农业图书情报学刊,2011,23(11):20-22,26.
作者姓名:陶岚
作者单位:江南大学图书馆,无锡,214122
摘    要:电子服务质量对高校图书馆意义重大。参照电子商务及图书馆界现有服务质量评价模型,从服务功能的角度对当前各高校图书馆的电子服务现状进行分析,基于层次分析法提出一套质量评价指标体系。

关 键 词:高校图书馆  电子服务质量  层次分析法  评价体系

Study on the E-service Quality of University Libraries based on AHP
TAO Lan.Study on the E-service Quality of University Libraries based on AHP[J].Journal of Library and Information Sciences in Agriculture,2011,23(11):20-22,26.
Authors:TAO Lan
Institution:TAO Lan(Library of Jiangnan University,1800 Lihu Road,Wuxi 214122)
Abstract:A concept of E-service quality has been brought into library area to refer to the effect of library service through internet.Actuality of university library e-service and its evaluation has been described,and a new evaluation system for measuring e-service quality of present university library has been established,which has then been proved by demonstration.
Keywords:University library  E-service quality  Analytic Hierarchy Process  Evaluation system  
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