| 基于层次分析法的高校图书馆电子服务质量评价研究 |
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| 引用本文： | 陶岚.基于层次分析法的高校图书馆电子服务质量评价研究[J].农业图书情报学刊,2011,23(11):20-22,26. |
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| 作者姓名： | 陶岚 |
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| 作者单位： | 江南大学图书馆,无锡,214122 |
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| 摘 要： | 电子服务质量对高校图书馆意义重大。参照电子商务及图书馆界现有服务质量评价模型，从服务功能的角度对当前各高校图书馆的电子服务现状进行分析，基于层次分析法提出一套质量评价指标体系。
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| 关 键 词： | 高校图书馆 电子服务质量 层次分析法 评价体系 |
Study on the E-service Quality of University Libraries based on AHP |
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| TAO Lan.Study on the E-service Quality of University Libraries based on AHP[J].Journal of Library and Information Sciences in Agriculture,2011,23(11):20-22,26. |
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| Authors: | TAO Lan |
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| Institution: | TAO Lan(Library of Jiangnan University,1800 Lihu Road,Wuxi 214122) |
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| Abstract: | A concept of E-service quality has been brought into library area to refer to the effect of library service through internet.Actuality of university library e-service and its evaluation has been described,and a new evaluation system for measuring e-service quality of present university library has been established,which has then been proved by demonstration. |
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| Keywords: | University library E-service quality Analytic Hierarchy Process Evaluation system |
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