| 开架借阅服务中细节管理不容忽视 |
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| 引用本文： | 吴振忠. 开架借阅服务中细节管理不容忽视[J]. 农业图书情报学刊, 2007, 19(8): 84-87 |
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| 作者姓名： | 吴振忠 |
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| 作者单位： | 广东海洋大学,图书馆,广东,湛江,524005 |
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| 摘 要： | 阐述了细节在开架借阅服务中与服务形象、服务行为、服务效益、服务环境、服务管理等环节上的作用，及对实现细节管理的规程、执行机制、防止误区等环节上，提出了一些设想与思路。
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| 关 键 词： | 开架服务 细节作用 细节管理 |
| 文章编号： | 1002-1248（2007）08-0084-04 |
| 修稿时间： | 2007-02-25 |
On the Importance of the Details in the Management of Open-shelf Borrowing Service |
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| WU Zhen-zhong. On the Importance of the Details in the Management of Open-shelf Borrowing Service[J]. Journal of Library and Information Sciences in Agriculture, 2007, 19(8): 84-87 |
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| Authors: | WU Zhen-zhong |
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| Affiliation: | Library, Haibin Institute, Zhanjiang Ocean University, Zhanjiang 524005, China |
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| Abstract: | This paper attempts to explore the details of the open-shelf borrowing service management and the role of the service image, behavior, benefit, environment and management. It also puts forward some tentative ideas of the regulations and system of the detail management, and of how to prevent errors. |
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| Keywords: | open-shelf borrowing service detail effect detail management |
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