| 试论图书馆服务质量评估的理论与实际 |
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| 引用本文： | 施洲洋.试论图书馆服务质量评估的理论与实际[J].农业图书情报学刊,2008,20(12). |
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| 作者姓名： | 施洲洋 |
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| 作者单位： | 温州市图书馆,温州,325000 |
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| 摘 要： | 图书馆服务质量日益受到重视,本文试论运用标杆分析与ISO 11620图书馆绩效评估标准来提高图书馆的服务品质,来最大程度的满足读者需要,让图书馆与时俱进.
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| 关 键 词： | 图书馆服务 标杆分析 |
On the Theory and Practice of Library Service Quality Assessment |
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| SHi Zhou-yang.On the Theory and Practice of Library Service Quality Assessment[J].Journal of Library and Information Sciences in Agriculture,2008,20(12). |
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| Authors: | SHi Zhou-yang |
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| Abstract: | Nowadays,people increasingly pay great attention to the quality of library service.This article has tried to use Benchmarking analysis and ISO 11620 library Performance Evaluation Standards to improve service quality,which can satisfied the readers by the greatest extent.It can also make the library keeping the pace of times. |
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| Keywords: | ISO11620 |
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