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汽车销售中服务提高方法研究
引用本文:李金艳.汽车销售中服务提高方法研究[J].湖南农机,2012(5):130-131.
作者姓名:李金艳
作者单位:黄冈职业技术学院
摘    要:交车是客户最兴奋的时刻,也是与客户保持良好关系的开始。通过标准的销售流程,使客户拥有愉快满意的交车体验,可以有效提升客户满意度,保持长期的友好关系。同时也让客户对汽车经销商的产品与服务产生高度认同,发掘更多的商机。文章通过分析新车交付流程,探索了提高顾客满意度的方法。

关 键 词:汽车销售  新车交付  顾客满意

Services to improve car sales
LI Jin-yan.Services to improve car sales[J].Hunnan Agricultural Machinery,2012(5):130-131.
Authors:LI Jin-yan
Institution:LI Jin-yan(Huanggang Vocational&Technical College,Huanggang,Hubei 438002,China)
Abstract:Orthogonal customers the most exciting moment,but also the beginning of maintaining good relations with customers.Through the standard sales process,enabling customers to have a happy and satisfied with the delivery of the vehicle experience can effectively improve customer satisfaction and maintain long-term friendly relations.Also allow customers to have a high degree of identity to explore more business opportunities on the car dealer’s products and services.Through the analysis of new car delivery process,to explore methods to improve customer satisfaction.
Keywords:car sales  new car delivery  customer satisfaction
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