Customer Service Satisfaction Evaluation System and Method Viewed From Supply Chain Management

Based on experience in customer service evaluation,through the analysis of many factors affecting customer satisfaction calculation estimate, customer service evaluation rules as well as customer-oriented and supply chain partner-oriented methods are developed and discussed from the view of supply chain, besides, we construct two sets of customer satisfaction evaluation systems, in which we perform non-dimensional analysis on evaluation system to form single factor evaluation matrix after using improved AHP to determine each factor item's weighting ,utilizing fuzzy decision theory to construct evaluation model for integrated estimate. This evaluation method is scientific, round and objective with more stability and convienience in practical use.     

Preparation of Electrochromic and Transparent Film of Polyaniline

The preparation method of transparent film of electrochromism polyaniline on the glass supporter is studied by a dipping polymerization. The electric and optic properities of the resulting film are measured as a function of oxidant,dopant,reaction time and temperature.The optimum technology term is obtained in the normal atmospheric temperature.The experimental result is testified by fuzzy set theory.     

Study and Practice of Safety Grade Assessment for Large Convention and Exhibition Centre

This paper takes "how to estimate the complex security of Large Convention and Exhibition Centre effectively" as the research goal.Based on analyzing the difficulties,target system,technical constitution,probing into the architecture,safety science,and using for reference the mathematics,operational research,statistics and modern system theory and method,trying to explore establishing an evaluation methodological system,which is provided with integrated characters on subject.Based on these ways,it exerts "quality to quantity" fuzzy analytical hierarchy process(FAHP) and aims at discussing the safety grade assessment of the Chongqing International Conference Exhibition Center focusing on designing theories.The aim is to enhance the integration of design practice and safe consciousness,strengthen the building safety management,and perfect city public security system.In practice,it is also an efficient tool for favoring values of architectural environmental safety.     

A MULTI -OBJECTIVE FUZZY DECISION -MAKING APPROACH FOR POWER NETWORK PLANNING UNDER UNCERTAINTY

This paper proposes a multi - objective fuzzy decision - making approach for power network planning under uncertainty ,which simutaneously considers not only the least investment cost,the minimum power loss,the maximum reliability,and the least environmental impacts, but also the uncertainty about the future load growth and the capital investment availability. The validity and effectiveness of the proposed approach is verified with numerical examples.     

A MATHEMATICAL MODEL OF FUZZY EVALUATION METHOD FOR ENVIRONMENTAL POLLUTION

The problem of fuzzy evaluation of environmental pollution is importantboth in environment science and in environmental protection.Usual evaluationmethods have their own characteristics.This paper puts forward a mathematicalmodel of fuzzy evaluation method in grades by means of systematic analysisfor environmental pollution.At the same time,it assigns weighted values byordering based on paired comparison.     

The Method of Diagnosing Brain-dysfunction Based on Membership Function and BP Neural Network

Membership functions.formed with the characteristic values obtained by applying the continuous reaction time (CRT) theory from controls and heptic encephalopthy and proposedin this paper.whith these membership functions,the CRT data to be diagnosed are calculated in advance,and then discriminated by BP meural network to differentiate patients with or without braindysfunction.The troubles of low accuracy and efficiency,encountered in training BP network withfuzzy samples.scattered data and extended samples,are solved.     

高雷诺数对无量纲参数的影响

研究了高雷诺数对气体滚流强度和流量系数的影响。试验表明,气门升程和气道压差小时,难以形成充分发展的湍流,随着气门升程的增大,无量纲滚流强度和流量系数呈上升趋势,并且波动较大;充分发展时,可压缩气体的滚流强度和流量系数恒定不变,不可压缩气体的滚流强度比真实值偏大,而流量系数比真实值偏小,误差大小只与压力比有关,并随着压力比的增大而增大。     

面向大规模定制的产品族模糊层次优化研究

基于对目前产品平台设计的研究综述，分析并指出了研究中的不足。介绍了产品平台的概念和特征，探讨了基于公共平台的产品族设计方法。提出了基于主从关联结构的层次优化设计理念，以及实现这一理念的方法和模型框架：并对模型的数学形式、模糊层次优化做了阐述。     

喷灌工程规划设计多方案选优的语言化与定量化相结合模糊综合评判数学模型

本文提出了喷灌工程规划设计多方案选优的语言化与定量化相结合的模糊综合评判数学模型,从而可得到比传统喷灌工程规划设计方案选优方法更为合理、满意的结果。     

Lagrange模糊插值控制在半主动悬架系统中的应用

设计了Lagrange模糊插值控制器,对半主动悬架系统中减振器阻尼系数进行控制。通过MATLAB仿真分析表明,与基本模糊插值控制算法相比,采用该控制算法可提高控制的精度和改善控制效果。