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由于客户满意度一直作为企业发展的着落点,以中国客户满意指数基本模型CCSI为基础,通过分析构建客户满意度评价指标体系的意义和原则,从业务因素(预期质量)、服务因素(感知质量)、价格因素(感知价值)、其他因素(品牌形象)4个方面进行了细化,每个方面从3个指标开展研究,随后采用层次结构模型构建了三级指标的客户满意度评价指标体系,以此作为测度工具,对满意度评价研究具有一定的理论意义,同时在现实中也能够更好地分析企业的客户满意度。 相似文献
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随着桉树人工林经营水平的提高,桉树人工林不仅满足木材的需求,还发挥生态效益等其他功能。本文通过专家咨询法对桉树人工林生态目标量化评价指标进行筛选,采用层次分析法和德尔菲法确定指标的权重,最终形成5个一级指标、18个二级指标、36个三级指标的指标体系。一级指标中,碳汇权重最大,达0.2944,体现了碳汇在现今生态系统中的重要程度。第二是生物多样性,达0.2715,生物多样性是评价生态系统的核心指标。第三是生态系统健康,权重为0.2363,生态系统健康是生态系统的基础,生态系统其他功能的发挥程度取决于生态系统健康的程度。生态系统水环境和生态系统土壤环境的权重分别是0.1029和0.0949。 相似文献
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道路运输业综合能力评价指标体系的建立 总被引:1,自引:0,他引:1
本文运用定性分析和定量分析相结合的方法,研究了道路运输业综合能力评价指标体系确立的标准和原则,构建了黑龙江省道路运榆业综合能力的层次分类模型,并对指标进行分析、筛选,最后通过指标因子分析,建立道路运输业评价指标体系。 相似文献
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林业生态环境建设成效评价指标体系的研究 总被引:1,自引:1,他引:1
应用层次分析方法,深入分析了影响林业生态环境建设成效的主要因子,按其支配关系构成递阶层次结构模型。两两比较确定决策方案之间的相对重要性,构造判断矩阵,分层求解其因素间的重要性排序权重系数,计算判断矩阵的随机一致性指标。最后确定林业生态环境建设评价指标的具体量化。 相似文献
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城市森林可持续发展指标体系的建立和应用 总被引:2,自引:0,他引:2
在可持续发展理论、森林资源可持续经营指标体系研究及城市森林综合评价指标体系研究的基础上,提出衡量城市森林可持续发展的指标体系框架,设计城市森林可持续发展的综合评价方法。最后,利用提出的指标体系对金华市城市森林可持续发展状态进行了评价,讨论了指标体系的可靠性和适用性。 相似文献
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从资源状况、生态效能和碳汇效能3个维度构建生态景观林带评价指标体系,并对广东省生态景观林带建设现状进行分析评价.评价结果显示,全省生态景观林带生态效益排在前三位的是湛江、汕头、深圳市.工程建设量的大小直接影响森林生态效益总规模;生态景观林带质量的高低影响单个评价指标得分,最终影响综合评价得分;工程建设量越大,生态景观林带建设质量越好,最终的生态效益评价得分将越高. 相似文献
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An assessment index system including environment, socio-culture, economy and technology was established for evaluating environmental
construction level of community (objective construction), and questionnaire was designed according to paper review for evaluating
residential satisfaction (subjective satisfaction). The index system was divided into four layers: system (A), subsystems
(B), categories (C), and indicators (D), and in total of 38 indicators was established. The Xihe community, affiliated to
Nanfen district, Benxi City, Liaoning Province, China was selected as a case study. Results indicated that the community sustainability
index related to objective environmental construction was 0.4355 and was classified as class III (moderate); the community
sustainability index related to the residential satisfaction was 0.4255, belonging to class III. In conclusion, the sustainability
of Xihe community was moderate and needed to be improved. Residential satisfaction was lower than objective environmental
construction. The assessment index system established in this study is able to reflect the comprehensive sustainability of
community and can be used to evaluate other similar communities’ sustainability
Foundation items: This study was supported by the National Key Technologies R & D Program of China (2006BAD03A09), Agrifund
of China’s Ministry of Science and Technology (2006GB24910472). 相似文献
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《Scandinavian Journal of Forest Research》2012,27(8):775-783
AbstractConsumers in today's world can perceive an additional benefit associated with responsible business practices and the sustainability of purchased products. However, in Scandinavian context, there is a lack of knowledge of consumer perceptions toward environmental and social sustainability of wood products. Our data on adult Finnish consumers (private end-users) (N=227) were collected during 2004–2007 as interview exit data from home retail centers selling building materials. The perceived environmental and social sustainability of wood products was investigated using exploratory factor analysis, and the phenomenon was observed to be a two-dimensional construct consisting of “General environmental and social sustainability” and “Specific social sustainability” reflecting strong consumer need for product safety. Logistic regression analysis revealed that the “General” dimension also explains the consumer's self-declared willingness to pay for sustainable wood products. The results also indicate that the respondents may be segmented based on their perceptions on product level environmental and social sustainability: the most environmentally and socially conscious group can be profiled by gender (female), older age, and summer cottage ownership. 相似文献
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对建筑企业建立环境管理体系的探讨 总被引:2,自引:2,他引:0
本文论述了如何在建筑企业中建立环境管理体系并通过ISO14000认证,以及建立建筑企业环境管理体系的步骤和意义。该体系的建立不仅能提高建筑企业的竞争能力,实现优化管理,而且能使建筑企业尽快与世界接轨,消除国际贸易壁垒。 相似文献
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生态旅游环境教育效果评价指标体系构建初探 总被引:6,自引:0,他引:6
在参考其他相关领域学者关于评价指标体系构建的一般原则的基础上,根据生态旅游区生态旅游环境教育效果评价的具体特点,综合运用头脑风暴法、专家咨询法、层次分析法、聚类法等方法构建了包含4个层次,21项评价指标的生态旅游环境教育效果评价指标体系.其中,构建了"知识"、"意识"、"伦理"、"评价与建议"、"技能"、"行为"、"意愿"7个一级指标,各个指标的权重分别为0.255 4、0.241 1、0.198 9、0.078 3、0.048 4、0.138 3、0.039 5.同时建立了生态旅游环境教育效果评价的数学模型,将每个旅游者的生态旅游环境教育效果评价总得分确定为该各项指标的加权和,将总得分的等级划定为[85,100](非常好)、[75,841(很好)、[65,74](较好)、[55,64](一般)、F45,54](较差)、[35,44](很差)和[0,34](非常差)等7个等级. 相似文献
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A multi-criterion index for the evaluation of local tropical forest conditions in Mexico 总被引:1,自引:0,他引:1
S. Ochoa-Gaona C. Kampichler B.H.J. de Jong S. Hernández V. Geissen E. Huerta 《Forest Ecology and Management》2010
Despite the ecological and economical importance of tropical forests they are currently affected by human activities, mainly through deforestation and selective extraction. With the aim of making an opportune diagnosis of the condition of forests, we developed an ecological index based on qualitative and semi-quantitative data, allowing a quick diagnosis in order to manage and conserve tropical forests. We evaluated 44 plots of tree vegetation, measuring canopy height, number of strata, tree cover, dominant trees, number of tree species, as well as the management of and damage to the forest. The data of each parameter was classified in categories of 3, 4 or 5, which were normalized between 0 and 1 for the worst and best characteristics, respectively. For the purpose of analysis, the average, a set of IF–THEN rules, and fuzzy logic were applied and as a result we obtained a model that measures the ecological condition of the tropical forests. The model has the advantages of having an ecological basis, allows data to be gathered quickly and is clear and easy to manage and interpret. When running the model, the value of each intermediate variable is displayed, thus allowing the detection of where necessary action is required to improve the ecological condition of the forest. We expect this index to contribute in evaluating the effectiveness of forest management and possibly offer advice for the short-term management and conservation of the remnants of tropical forests. 相似文献
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《Scandinavian Journal of Forest Research》2012,27(2):121-132
Abstract A life cycle assessment (LCA) of residential windows was conducted to evaluate the environmental impacts of those made with aluminum-clad wood, polyvinyl chloride (PVC) and fiberglass frames for sale in North America. The LCA was a case study in which specific-site data were used for the manufacturing stage of each window, while published data were adapted to complete the life cycle inventories using Sima Pro software. These inventories were grouped into impact categories and scaled based on IMPACT 2002+ version 2.1 characterization and damage factors. The damage modeling indicated that the life cycle impacts are dominated by the combustion of non-renewable energy resources. The PVC life cycle used the most non-renewable energy and caused the most damage owing to that window's shorter service life. The disposal of aluminum cladding in the municipal waste stream caused greater aquatic ecotoxicity for the wood window. The sensitivity analysis revealed that replacing the virgin material in aluminum cladding with recycled content improved the life cycle impacts of the wood window. Using fiberglass or PVC to clad the wood window also improved the environmental performance. Other potential improvements to the life cycle impacts of the three windows include improving energy efficiency, particularly during the secondary manufacturing. 相似文献
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长江上游生态屏障建设的基本构架和指标体系 总被引:1,自引:0,他引:1
针对产生于长江上游并影响全流域生态安全的问题,提出生态屏障建设的基本构架、建设重点、构建稳定生态系统的指标体系以及生态屏障建设的目标。 相似文献