| 掌握读者需求提高服务质量--2004年国家农业图书馆读者调查报告 |
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| 引用本文： | 续玉红,盛玲玉,王玉芹.掌握读者需求提高服务质量--2004年国家农业图书馆读者调查报告[J].农业图书情报学刊,2005,17(12):59-63. |
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| 作者姓名： | 续玉红 盛玲玉 王玉芹 |
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| 作者单位： | 中国农业科学院,农业信息研究所,北京,100081 |
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| 摘 要： | 对2004年国家农业图书馆读者问卷调查的结果进行了分析，了解了读者对我馆各项服务工作的满意程度，对各项服务方式的需求及对各种文献信息资源利用的特点。对今后如何进一步提高图书馆的服务质量提出了建议。
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| 关 键 词： | 读者调查 读者需求 图书馆 |
| 文章编号： | 1002-1248(2005)12-0059-03 |
| 修稿时间： | 2005年6月18日 |
Improving Service Quality by Understanding User Demand-- Report of User Survey at the National Agricultural Library in 2004 |
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| XU Yu-Hong,SHENG Ling-Yu,WANG Yu-Qin.Improving Service Quality by Understanding User Demand-- Report of User Survey at the National Agricultural Library in 2004[J].Journal of Library and Information Sciences in Agriculture,2005,17(12):59-63. |
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| Authors: | XU Yu-Hong SHENG Ling-Yu WANG Yu-Qin |
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| Abstract: | This paper has analyzed the results of user survey at the National Agricultural Library in 2004.The paper has made clear the users' satisfaction degree towards library services and staff performance,known well what the user needs for the library services,as well as the characteristics of using different types of documents by users,and put forwards suggestions for improving service quality. |
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| Keywords: | user survey user demand library |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
