| "服务无小事,小事意义大" ——高校图书馆服务礼仪片论 |
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| 引用本文： | 黄丽娜."服务无小事,小事意义大" ——高校图书馆服务礼仪片论[J].农业图书情报学刊,2007,19(5):76-79. |
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| 作者姓名： | 黄丽娜 |
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| 作者单位： | 广州大学,图书馆,广州,番禺,510006 |
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| 摘 要： | 从学校公共关系角度,揭示了高校图书馆服务礼仪对图书馆形象和高校形象所具有的形象外显和形象隐喻价值,论述了“规范的服务礼仪”的基本要求,探讨了在服务礼仪的教化和培训中内化和外化相结合的方式。
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| 关 键 词： | 服务礼仪 高校形象 规范 内化 外化 |
| 文章编号： | 1002-1248（2007）05-0076-04 |
| 修稿时间： | 2006-12-04 |
"There is No Minor Matter in Service, Minor Matter is of Great Significance" ——University library Service Etiquette |
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| HUANG Li-na."There is No Minor Matter in Service, Minor Matter is of Great Significance" ——University library Service Etiquette[J].Journal of Library and Information Sciences in Agriculture,2007,19(5):76-79. |
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| Authors: | HUANG Li-na |
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| Institution: | Library, Guanzhou University, Panyu 510005, China |
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| Abstract: | From the angle of university public relation,this paper has revealed the metaphor value of service etiquette the image outside announcing,expounded the basic requirement of "standard service etiquette",and explored the melting pattern in enlightening education and training of serving the etiquette with inside way with outside way. |
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| Keywords: | service etiquette university's image norm melting inside melting outside |
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