| 首问负责制:高校图书馆提高读者满意度的有效途径 |
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| 引用本文： | 郭小燕.首问负责制:高校图书馆提高读者满意度的有效途径[J].农业图书情报学刊,2006,18(8):66-68. |
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| 作者姓名： | 郭小燕 |
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| 作者单位： | 渭南师范学院,图书馆,陕西,渭南,714000 |
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| 摘 要： | 读者满意度是衡量现代高校图书馆服务质量的标准，文章通过对图书馆服务质量的调查分析，阐述了在高校图书馆推行首问负责制是提高读者满意度的有效途径。
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| 关 键 词： | 首问负责制 读者满意度 服务质量 |
| 文章编号： | 1002-1248（2006）08-0066-03 |
| 收稿时间： | 2006-03-17 |
| 修稿时间： | 2006年3月17日 |
An Effective Measure of Libraries in Universities and Colleges to Satisfy Readers-The First-Person Responsibility System |
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| GUO Xiao-yan.An Effective Measure of Libraries in Universities and Colleges to Satisfy Readers-The First-Person Responsibility System[J].Journal of Library and Information Sciences in Agriculture,2006,18(8):66-68. |
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| Authors: | GUO Xiao-yan |
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| Institution: | Library, Weinan Teachers College, Weinan, Shaanxi 714000, China |
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| Abstract: | The readers' satisfaction is a standard for judgement of a library's service.This paper explores why implementing the first-person responsibility system can satisfy reader's needs much better. |
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| Keywords: | the first-person responsibility system readers' satisfaction service quality |
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