| 基于用户视角的数字参考咨询服务质量评价指标 |
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| 引用本文： | 蒋亚琳.基于用户视角的数字参考咨询服务质量评价指标[J].农业图书情报学刊,2006,18(11):30-32. |
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| 作者姓名： | 蒋亚琳 |
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| 作者单位： | 重庆工学院,图书馆,重庆,400050 |
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| 摘 要： | 对“服务质量”的内涵及其5个维度做了阐释;井以用户视角为基点,对数字参考咨询服务的质量评价指标、质量控制等问题进行了探讨。
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| 关 键 词： | 用户视角 数字参考咨询 服务质量 用户满意度 评价指标 |
| 文章编号： | 1002-1248（2006）11-0030-03 |
| 收稿时间： | 2006-05-24 |
| 修稿时间： | 2006-05-24 |
Evaluation Indexes of Digital Reference Service Quality Based on Users' Visual Angle |
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| JIANG Ya-lin.Evaluation Indexes of Digital Reference Service Quality Based on Users' Visual Angle[J].Journal of Library and Information Sciences in Agriculture,2006,18(11):30-32. |
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| Authors: | JIANG Ya-lin |
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| Institution: | Library, Chongqing Institute of Technology, Chongqing 400050, China |
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| Abstract: | In this paper,the meaning and five dimensions of "service quality" have been explained.The paper has also probed into the evaluation index and quality control of digital reference service based on users' visual angle. |
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| Keywords: | users' visual angle digital reference service service quality user satisfaction measures index |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
