图书馆危机管理流程分析

危机管理作为图书馆管理内容的重要组成部分,影响着图书馆的生存与发展,影响着图书馆的社会声誉与社会地位。文章分析了图书馆危机管理的概念,从流程管理视角出发,依次分析图书馆危机管理中的日常危机管理、危机事件管理、危机后续管理3个流程。

Study on Library Crisis Management Flow

The crisis management is an important part of library management.It concerns the survival and development of li-brary,and effects the social reputation and status of library.The article analyzes the concept of library crisis management.From the perspective of flow management,it analyses the prepared crisis management,crisis incident management and post crisis management three follow-up flow.