| 高校图书馆电子资源用户满意度调查 |
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| 引用本文： | 陈姚竹,马东.高校图书馆电子资源用户满意度调查[J].农业图书情报学刊,2011,23(10):35-37,47. |
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| 作者姓名： | 陈姚竹 马东 |
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| 作者单位： | 吉林农业大学图书馆,长春,130118 |
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| 摘 要： | 通过分析影响用户对图书馆电子资源利用的因素，以美国顾客满意度指数模型为基础，提出关于各个因素的测量指标，对高校图书馆电子资源用户满意度进行测量。
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| 关 键 词： | 高校图书馆 电子资源 用户满意度 |
Survey on User Satisfaction of Electronic Resources in University Libraries |
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| CHEN Yao-zhu,MA Dong.Survey on User Satisfaction of Electronic Resources in University Libraries[J].Journal of Library and Information Sciences in Agriculture,2011,23(10):35-37,47. |
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| Authors: | CHEN Yao-zhu MA Dong |
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| Institution: | (Library,Jilin Agricultural University,Changchun 130118,China) |
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| Abstract: | Through analyzing the influencing factors on utilizing library electronic resources, based on the model of American customer satisfaction index, the paper puts forward corresponding measurement indexes, and then measures the user satisfaction on electronic resources of university library |
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| Keywords: | university library electronic resources user satisfaction survey |
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