| 培养馆员礼仪素养提升文明服务质量 |
| |
| 引用本文： | 冯磊,于澄洁,李清.培养馆员礼仪素养提升文明服务质量[J].农业图书情报学刊,2011,23(4):197-200. |
| |
| 作者姓名： | 冯磊 于澄洁 李清 |
| |
| 作者单位： | 西安石油大学图书馆,陕西,西安,710065 |
| |
| 基金项目： | 陕西省图书馆学会项目"图书馆工作人员文明礼仪建设研究" |
| |
| 摘 要： | 针对当前图书馆员礼仪素养的内涵及具体表现,指出培养图书馆员礼仪素养对提升文明服务质量的重要性,在对图书馆员礼仪素养现状的调查与分析的基础上,从加强自身学习、定期开展培训、建立考核机制三个方面提出培养图书馆员礼仪素养的具体方法与途径,旨在不断提升文明服务质量,为塑造良好的图书馆文明形象发挥积极作用。
|
| 关 键 词： | 图书馆员 礼仪素养 文明服务 |
Training Librarian Etiquette Literacy to Ascend Civilization Service Quality |
| |
| FENG Lei,YU Cheng-jie,LI Qing.Training Librarian Etiquette Literacy to Ascend Civilization Service Quality[J].Journal of Library and Information Sciences in Agriculture,2011,23(4):197-200. |
| |
| Authors: | FENG Lei YU Cheng-jie LI Qing |
| |
| Institution: | (Library,Xi＇an Shiyou University,Xi＇an 710065,China) |
| |
| Abstract: | According to the connotation of librarians＇ etiquette literacy and specific performance,the etiquette accomplishment training for librarian is very important in improving their service quality.On the basis of data survey and analysis of librarians＇ etiquette literacy,three means for librarians＇ etiquette literacy training is presented in this paper which are by self-studying,regular training and establishing assessment mechanism.These ways will play a positive role in improving librarians＇ service quality continuously and in modeling civilized figure of college library. |
| |
| Keywords: | librarian etiquette literacy civilization |
| 本文献已被 维普 万方数据 等数据库收录！ |
|
