| 基于SERVQUAL的图书馆服务文化评价 |
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| 引用本文： | 刘俊英.基于SERVQUAL的图书馆服务文化评价[J].农业图书情报学刊,2010,22(9):248-250. |
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| 作者姓名： | 刘俊英 |
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| 作者单位： | 济源职业技术学院图书馆,济源,河南,454650 |
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| 摘 要： | 本研究旨在建立一套有效地评价高校图书馆服务文化体系的方法,以引导和完善图书馆的服务文化建设工作,提升图书馆服务质量水平。
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| 关 键 词： | 服务文化 评价 服务质量 |
Evaluation of Library Service Culture Based on SERVQUAL |
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| LIU Jun-ying.Evaluation of Library Service Culture Based on SERVQUAL[J].Journal of Library and Information Sciences in Agriculture,2010,22(9):248-250. |
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| Authors: | LIU Jun-ying |
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| Institution: | LIU Jun-ying(Library,Jiyuan Vocational and Technical College,Jiyuan 454650,China) |
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| Abstract: | This article research is for the purpose of establishing an effective method of appraising service culture of the library on campus guides and perfects its reconstruction work,to improve the level of service quality for library. |
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| Keywords: | service culture appraisal service quality |
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