基于服务关系为核心的图书馆服务模式研究

通过对图书馆服务工作过程的分析，建立以服务中形成的关系为核心的服务模式。揭示在服务工作过程中所形成的人与物、人与人的几种相互关系，指出这些关系是否处于和谐发展状态，对服务质量以及服务效益的提高，具有一定的影响。同时，对反馈信息进行评价，找出差距，理顺关系，进一步优化服务过程，使服务工作处于一种良性循环状态。

Study on the Service Model of Library Based on Service Relationship as Core

By analyzing the service process of library and the service model with the formed relationship as core.The relationships between human and object,human and human were revealed,and it was pointed out that whether these relationships were in harmonious when they developed.Those works had impact on improving the quality and efficiency of service in library.At the same time,the service model can evaluate the feedback information,identify gaps,trim the relationships,optimize service process,and then make the virtuous cycle of service.