Customer Service Satisfaction Evaluation System and Method Viewed From Supply Chain Management

Based on experience in customer service evaluation,through the analysis of many factors affecting customer satisfaction calculation estimate, customer service evaluation rules as well as customer-oriented and supply chain partner-oriented methods are developed and discussed from the view of supply chain, besides, we construct two sets of customer satisfaction evaluation systems, in which we perform non-dimensional analysis on evaluation system to form single factor evaluation matrix after using improved AHP to determine each factor item's weighting ,utilizing fuzzy decision theory to construct evaluation model for integrated estimate. This evaluation method is scientific, round and objective with more stability and convienience in practical use.     

Preparation of Electrochromic and Transparent Film of Polyaniline

The preparation method of transparent film of electrochromism polyaniline on the glass supporter is studied by a dipping polymerization. The electric and optic properities of the resulting film are measured as a function of oxidant,dopant,reaction time and temperature.The optimum technology term is obtained in the normal atmospheric temperature.The experimental result is testified by fuzzy set theory.     

Study and Practice of Safety Grade Assessment for Large Convention and Exhibition Centre

This paper takes "how to estimate the complex security of Large Convention and Exhibition Centre effectively" as the research goal.Based on analyzing the difficulties,target system,technical constitution,probing into the architecture,safety science,and using for reference the mathematics,operational research,statistics and modern system theory and method,trying to explore establishing an evaluation methodological system,which is provided with integrated characters on subject.Based on these ways,it exerts "quality to quantity" fuzzy analytical hierarchy process(FAHP) and aims at discussing the safety grade assessment of the Chongqing International Conference Exhibition Center focusing on designing theories.The aim is to enhance the integration of design practice and safe consciousness,strengthen the building safety management,and perfect city public security system.In practice,it is also an efficient tool for favoring values of architectural environmental safety.     

A MULTI -OBJECTIVE FUZZY DECISION -MAKING APPROACH FOR POWER NETWORK PLANNING UNDER UNCERTAINTY

This paper proposes a multi - objective fuzzy decision - making approach for power network planning under uncertainty ,which simutaneously considers not only the least investment cost,the minimum power loss,the maximum reliability,and the least environmental impacts, but also the uncertainty about the future load growth and the capital investment availability. The validity and effectiveness of the proposed approach is verified with numerical examples.     

A MATHEMATICAL MODEL OF FUZZY EVALUATION METHOD FOR ENVIRONMENTAL POLLUTION

The problem of fuzzy evaluation of environmental pollution is importantboth in environment science and in environmental protection.Usual evaluationmethods have their own characteristics.This paper puts forward a mathematicalmodel of fuzzy evaluation method in grades by means of systematic analysisfor environmental pollution.At the same time,it assigns weighted values byordering based on paired comparison.     

The Method of Diagnosing Brain-dysfunction Based on Membership Function and BP Neural Network

Membership functions.formed with the characteristic values obtained by applying the continuous reaction time (CRT) theory from controls and heptic encephalopthy and proposedin this paper.whith these membership functions,the CRT data to be diagnosed are calculated in advance,and then discriminated by BP meural network to differentiate patients with or without braindysfunction.The troubles of low accuracy and efficiency,encountered in training BP network withfuzzy samples.scattered data and extended samples,are solved.     

离心泵泵腔内液体流动数学模型研究

在建立泵腔内流体流动的4层流动模型基础上，计算了不同雷诺数、泄漏量条件下泵腔内液体的圆周速度、径向速度及压力沿径向的分布规律。结果表明：泵腔内液体大部分以叶轮旋转角速度的48％作刚体旋转运动，而不是普遍认为的50％；泵腔内压力系数仅是腔体内液体雷诺数的函数，和泄漏量关系不大；雷诺数越小，泵腔内压力梯度沿径向越大；在泵腔内存在雷诺数和泄漏量的最优搭配。     

面向大规模定制的产品族模糊层次优化研究

基于对目前产品平台设计的研究综述，分析并指出了研究中的不足。介绍了产品平台的概念和特征，探讨了基于公共平台的产品族设计方法。提出了基于主从关联结构的层次优化设计理念，以及实现这一理念的方法和模型框架：并对模型的数学形式、模糊层次优化做了阐述。     

跌水坎流体动力性噪声模拟试验研

以流体声学相似原理为依据，对三种跌水坎形式进行噪声模拟试验。利用古典声学理论对背景噪声进行分析与修正，评估降噪的效果，确定跌水坎的修改形式。并对修改方案进行不同比尺的试验，对声强进行曲线拟合，绘制趋势线，推求原型噪声的大小，为工程建设提供参考依据。     

喷灌工程规划设计多方案选优的语言化与定量化相结合模糊综合评判数学模型

本文提出了喷灌工程规划设计多方案选优的语言化与定量化相结合的模糊综合评判数学模型,从而可得到比传统喷灌工程规划设计方案选优方法更为合理、满意的结果。